Refund & Cancellation Policy

01 Overview

Axemova provides computer programming, data processing and integrated systems design services, together with related digital services. This policy explains how cancellation and refund requests are handled for our services.

02 Service Cancellations

Clients may request cancellation by contacting Axemova as soon as possible. Cancellation requests are reviewed according to the status of the project, work already completed, resources committed and any third-party costs incurred.

            Important: Cancellation of a service does not automatically
            mean that a refund is due. Work that has already been completed or delivered
            may be non-refundable.
          

03 Refund Eligibility

Refunds may be considered in circumstances such as:

A verified duplicate payment or billing error.
A payment was successfully received but the agreed service could not be delivered by Axemova.
A cancellation request is accepted before substantial work has started.
Another refund is expressly agreed in writing between Axemova and the client.

04 Non-Refundable Services & Costs

Payments may be non-refundable, in whole or in part, where work has already been performed or costs have already been incurred. This may include:

Completed or substantially completed programming, development or design work.
Custom website, software, system or integration work already started.
Data processing or other professional work already performed.
Third-party fees, licences, domains, hosting, payment processing charges or other costs that cannot be recovered.
Work or deliverables that have been approved, accepted or used by the client.

05 Refund Request Process

To request a refund, contact our support team using the email address below. Please include your name or business name, service/project details, payment or invoice reference, amount paid and the reason for the request.

            Refund requests are reviewed individually. If approved, the refund will
            normally be returned using the original payment method, subject to applicable
            payment-provider and banking processing times.
          

06 Processing Time

Once a refund is approved, Axemova will initiate the refund within a reasonable processing period. The time for the funds to appear in the client’s account may vary depending on the bank, payment gateway or payment method used.

07 Changes to Services

If Axemova needs to discontinue or materially change an agreed service before delivery, we will communicate the change to the affected client and, where appropriate, discuss a replacement service, credit or refund for the undelivered portion.

08 Contact Us

If you have questions about cancellation or refund requests, contact Axemova:

General Email akundo@axemova.tech

Support Email support@axemova.tech

Address

59 Edward Ujege High Level Makurdi Benue State, Lagos, Nigeria